Shipping policy

At VNTG Luxury, we take great care in packaging and dispatching your order to ensure it arrives safely and securely. Below you’ll find everything you need to know about our shipping process, coverage, and customer support.

Processing Times

Please allow 3–5 business days for order processing before shipment.
Orders are processed Monday through Friday, excluding holidays.

Processing times may vary depending on product availability and order volume.

Shipping Destinations

We currently ship to:

  • Canada

  • United States

All orders ship from our Canadian fulfillment location.

Shipping Methods & Delivery

  • Orders are shipped via Canada Post or trusted courier partners.

  • Shipping rates are calculated at checkout.

  • Once your order has shipped, you will receive a tracking number via email.

Delivery timelines vary based on destination, courier service, and customs processing. Carrier delays due to weather, volume, or customs clearance are outside of our control.

Duties, Taxes & Tariffs (International Orders)

For international orders

  • Duties, taxes, tariffs, and customs fees are not included at checkout.

  • These charges are assessed by the destination country’s customs authority and are payable by the customer upon delivery.

  • Couriers may contact customers directly to collect these fees prior to release.

VNTG Luxury does not calculate, control, or collect customs charges and cannot estimate their amount.

Returned International Orders & Customs Refusals

If an international order is returned to us due to:

  • Unpaid duties, taxes, or customs fees

  • Refusal of delivery

  • Incorrect or incomplete shipping address

  • Failure to collect or arrange redelivery

and the return is through no fault of VNTG Luxury, the following conditions apply:

  • Shipping costs are non-refundable.

  • A 10% restocking and handling fee, calculated from the total order value, will be applied.

These terms apply to all orders, including domestic and international shipments, with no exceptions.

Insurance & Signature Confirmation

All orders over $100 USD are shipped with additional insurance and signature confirmation for security.

If no one is available to sign at delivery, the courier may attempt redelivery or hold the package at a local pickup location. Customers are responsible for coordinating with the courier.

Shipping Responsibility & Claims

Once an order has left our facility, VNTG Luxury is not responsible for:

  • Lost, stolen, or misdelivered packages

  • Carrier-related delays

  • Packages damaged in transit

  • Delays or returns caused by unpaid customs or duties

We are happy to assist with carrier claims where applicable. Customers must cooperate fully during the investigation process. Refunds or resolutions are subject to the courier’s final determination.

Address Accuracy & Undeliverable Orders

Customers are responsible for providing accurate and complete shipping details at checkout.

Orders returned due to address errors will be subject to reshipping costs, payable by the customer.

Need Assistance?

If you have questions regarding shipping, customs, or delivery, please contact us at
hello@vntgluxury.com — we’re happy to help.